Refund Policy
Refund & Return Policy
At Biblio Store, customer satisfaction is important to us. If you experience an issue with your order, we're here to help.
Returns
We accept returns within 30 days of the delivery date for eligible items.
To qualify for a return, the item must:
- Be unused and in its original condition.
- Include all original packaging.
- Show no signs of damage caused after delivery.
Items returned without prior approval may not be accepted.
Damaged or Incorrect Items
If your order arrives damaged, defective, or you receive the wrong item, please contact us within 7 days of delivery.
To help us resolve the issue quickly, please include:
- Your order number.
- A brief description of the issue.
- Clear photos of the item and its packaging.
Once verified, we will arrange an appropriate solution, such as a replacement or refund.
Refunds
After we receive and inspect the returned item, we will notify you of the status of your refund.
If approved, your refund will be issued to your original payment method. Processing times may vary depending on your payment provider.
Non-Returnable Items
The following items are generally not eligible for return unless they arrive damaged or incorrect:
- Digital products or downloadable content.
- Gift cards.
- Items marked as Final Sale.
Return Shipping
If the return is due to our error (such as a damaged or incorrect item), we will cover the return shipping costs.
For returns due to a change of mind or other customer-related reasons, the customer is responsible for return shipping costs unless otherwise stated.
Need Assistance?
If you have any questions about your order or this policy, please contact our customer support team. We're committed to providing a fair and straightforward resolution whenever possible.
Thank you for shopping with Biblio Store.
